Title: After Sales Service Quality: Views Between Industrial Customers and Service Managers Authors: Kasper H. Keywords: After-Sales Service.management.Organizations.quality.
-------------------------------------------------------------------------------- Title: After the Sale Is Over .. Authors: Levitt T. Keywords: After-Sales Service.Communication.PRODUCT.
-------------------------------------------------------------------------------- Title: After the sale: leveraging maintenance with information technology Authors: Ives B. Vitale MR. Keywords: After-Sales Service.Information Technology.Risk.Service.
-------------------------------------------------------------------------------- Title: After-sales service - necessary evil or strategic opportunity? Authors: Lele MM. Keywords: After-Sales Service.Costs.DESIGN.Expectations.PRODUCT.Service.
-------------------------------------------------------------------------------- Title: After-Sales Service Revenue Can Yield Even Bigger Returns Authors: Keegan K. Keywords: After-Sales Service.management.Manufacturing.PRODUCT.Supply Chain.
-------------------------------------------------------------------------------- Title: Communication and Control Processes in the Delivery of Service Quality Authors: Zeithaml VA. Berry LL. Parasuraman A. Keywords: After-Sales Service.Communication.Expectations.management.quality.
-------------------------------------------------------------------------------- Title: Communications and Expectations in After-Sales Service Provision : Experiences of an International Swedish Firm Authors: Wilson TL. Bostrom U. Lundin R. Keywords: After-Sales Service.Communication.Expectations.Experience.
-------------------------------------------------------------------------------- Title: Competing in product and service: a product life-cycle model Authors: Cohen MA. Whang S. Keywords: After-Sales Service.DESIGN.PRODUCT.Product Design.Product life cycle.quality.
-------------------------------------------------------------------------------- Title: Configurations of low-contact services Authors: Verma R. Young ST. Keywords: After-Sales Service.Analysis.Configuration.Service.
-------------------------------------------------------------------------------- Title: Exploit Your Product's Service Life Cycle Authors: Potts GW. Keywords: After-Sales Service.Configuration.Embedded Configuration.PRODUCT.Product life cycle.Service.
-------------------------------------------------------------------------------- Title: Four strategies for the age of smart services Authors: Allmendinger G. Lombreglia R. Keywords: After-Sales Service.PRODUCT.
-------------------------------------------------------------------------------- Title: Go downstream: The new profit imperative in manufacturing Authors: Wise R. Baumgartner P. Keywords: After-Sales Service.Manufacturing.PRODUCT.Product life cycle.
-------------------------------------------------------------------------------- Title: Good product support is smart marketing Authors: Lele MM. Keywords: After-Sales Service.Costs.Expectations.PRODUCT.Requirement.
-------------------------------------------------------------------------------- Title: How Increasing Value to Customers Improves Business Results Authors: Vandermerwe S. Keywords: After-Sales Service.Customer Focus.Experience.PRODUCT.Service.
-------------------------------------------------------------------------------- Title: How to make after-sales services pay off Authors: Bundschuh RG. Dezvane TM. Keywords: After-Sales Service.Manufacturing.PRODUCT.Customization.
-------------------------------------------------------------------------------- Title: Improving after-sales service Authors: Lawrence K. Keywords: After-Sales Service.
-------------------------------------------------------------------------------- Title: Managing the transition from products to services Authors: Oliva R. Kallenberg R. Keywords: After-Sales Service.Analysis.Capabilities.Integration.management.Manufacturing.PRODUCT.Research.Service.
-------------------------------------------------------------------------------- Title: Mass customization: Literature review and research directions Authors: Da Silveira G. Borenstein D. Fogliatto FSF. Keywords: After-Sales Service.Customization.Integration.Literature Review.Mass Customization.PRODUCT.
-------------------------------------------------------------------------------- Title: Out of Touch with Customer Needs? Spare Parts and After Sales Service Authors: Cohen MA. Lee HL. Keywords: After-Sales Service.Analysis.Case Studies.Costs.DESIGN.Environment.Inventory Management.management.Pooling.PRODUCT.Product Design.quality.Requirement.
-------------------------------------------------------------------------------- Title: Quality Is More than Making a Good Product Authors: Takeuchi H. Quelch JA. Keywords: After-Sales Service.PRODUCT.production.quality.
-------------------------------------------------------------------------------- Title: SERVICE MANAGEMENT: Building Profits After the Sale Authors: Dennis MJ. Kambil A. Keywords: After-Sales Service.Experience.management.Manufacturing.Service.
-------------------------------------------------------------------------------- Title: Service operations management: return to roots Authors: Johnston R. Keywords: After-Sales Service.DESIGN.management.quality.Research.Service.Review.Operation Management.
-------------------------------------------------------------------------------- Title: The role and performance measurement of after-sales in the durable consumer goods industries: an empirical study Authors: Saccani N. Songini L. Gaiardelli P. Keywords: Case Studies.Customer Satisfaction.Empirical Research.management.Manufacturing.Research.After-Sales Service.
-------------------------------------------------------------------------------- Title: The Role of After-Sales Service in International Marketing Authors: Asugman G. Johnson JL. McCullough J. Keywords: After-Sales Service.
-------------------------------------------------------------------------------- Title: The service economy: Standardisation or customisation? Authors: Sundbo J. Keywords: After-Sales Service.Economy.Expectations.Logic.Modularization.Productivity.Service.theory.
-------------------------------------------------------------------------------- Title: Winning the aftermarket Authors: Cohen MA. Agrawal N. Agrawal V. Keywords: After-Sales Service.Capabilities.DESIGN.Manufacturing.PRODUCT.production.Standards.
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